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For Carers
At Warrigal, we embrace and celebrate that everyone is different. And with that, so are the services your loved one requires. Often by the time you start searching, your loved one is already showing signs they need some extra help around the house, or is heading towards needing around-the-clock care.
Millions of Australians contribute to more than a billion of unpaid carer hours every year. We understand the pressures this puts on you to keep your loved one safe, and we want to be here for you at every step of the process to keep your loved one safe, connected, and happy.
To begin, we have put together the following resources to guide you on your journey to finding the right service for your loved one. But don’t worry, if you’d prefer someone to do the reading and research for you, you are always welcome to get in contact with our friendly Customer Relations team and have a quick chat about what we offer.
Toll Free: 1800 927 744
Our award-winning team deliver services to thousands of older people across NSW and the ACT. We provide carers:
Peace of mind, knowing your loved ones are in the hands of an expert team
Streamlined onboarding processes, accessing services easier & faster
A large network of aged care & community villages, in 15 locations
A team that is truly dedicated to the safety and happiness of the older people they support
An organisation that is committed to continuous improvement and growth
Advice for Carers
Research
At the beginning of seeking services for your loved one, research is crucial to discover the range of services available, their locations, and how to access them. You’ll find a wealth of resources on our website to assist you along the way. Additionally, seeking advice from friends, family, doctors, and medical professionals can provide valuable insights into finding the best fit for their needs.
Service Enquiry
Once you’ve determined the service you’re interested in for your loved one, reach out to our friendly team for guidance on the next steps. In the case of Home Services and Residential Aged Care, this typically involves initiating a complimentary ACAT Assessment, which is government-funded, to assess their eligibility for subsidised aged care services.
Need more advice?
If you can’t find what you’re looking for on our website, visit the My Aged Care website. This is a great resource established by the Australian Government to help you find and access the right government-funded aged care services. There are tools for finding other providers if Warrigal does not offer the service your loved one needs at this time, as well as guides on how to get a service referral and assessment.
Home Services
If they prefer to maintain their independence at home, receiving occasional or daily assistance with household tasks or community activities, our Home Services options are an ideal choice.
Residential Care
If they are looking for a caring and inclusive place to call home, where they can receive the around-the-clock support they need while being a part of a welcoming community, our Residential Aged Care is the right choice.
Community Villages
If your loved one is looking for a way to relish their retirement and live life to the fullest, consider Community Village living. It’s the perfect choice for maintaining independence while enjoying a dynamic and supportive community.
Still Not Sure?
Use our helpful decision maker tool to point you in the right direction.
Residential Care & Home Services
For Residential Aged Care and Home Services, their care can be subsidised by the Australian Government through an aged care package. To access this, they must receive an ACAT Assessment, and how much government funding they get is mostly based on what they earn and what they own. You can read more about Aged Care Funding options at our resource here.
Community Villages
For our Community Villages, Warrigal has a sales process for the purchasing of the villa, townhouse, unit or apartment they are interested in, as well as an ongoing service payment to cover the maintenance and services offered while living in our Community Villages. Talk to our friendly Customer Relations Team about this service, or read more about it here.
If your loved one has decided to move to one of our supportive Residential Aged Care homes, or vibrant Community Villages, this means they will be moving from their home to one of our Warrigal locations.
Moving can be a daunting task at any stage of life, but often in our older years this will mean possibly packing and sorting through many years’ worth of cherished belongings. But don’t stress, they don’t have to part with all of it, and we encourage to them decorate their new place with us in a way that makes them feel at home – because it is their home!
By this stage, your loved one will be settling in to their new Warrigal home! Whether they’re with us for Residential Aged Care, or Community Village, our team goes above and beyond to make them feel comfortable, connected and supported.
Residential Aged Care
If you have any questions or concerns, you’ll have access to our on-site management team during business hours, and your loved one will have access to 24 hour support from our care staff. They can get involved in fun activities held daily with all meals provided, and you can enjoy peace of mind knowing that your loved one is being supported by our expert care staff.
Community Villages
It’s time to sit back and relax as your loved one enjoys their retirement. Our villages are friendly communities of like-minded people, where they can get involved with or organise as many (or as little) activities as they want. If you ever have questions or need assistance, feel free to get in touch with our Village Services Coordinator or Community Facilitator, who is there to help you and your loved one.
Research
At the beginning of seeking services for your loved one, research is crucial to discover the range of services available, their locations, and how to access them. You’ll find a wealth of resources on our website to assist you along the way. Additionally, seeking advice from friends, family, doctors, and medical professionals can provide valuable insights into finding the best fit for their needs.
Service Enquiry
Once you’ve determined the service you’re interested in for your loved one, reach out to our friendly team for guidance on the next steps. In the case of Home Services and Residential Aged Care, this typically involves initiating a complimentary ACAT Assessment, which is government-funded, to assess their eligibility for subsidised aged care services.
Need more advice?
If you can’t find what you’re looking for on our website, visit the My Aged Care website. This is a great resource established by the Australian Government to help you find and access the right government-funded aged care services. There are tools for finding other providers if Warrigal does not offer the service your loved one needs at this time, as well as guides on how to get a service referral and assessment.
Home Services
If they prefer to maintain their independence at home, receiving occasional or daily assistance with household tasks or community activities, our Home Services options are an ideal choice.
Residential Care
If they are looking for a caring and inclusive place to call home, where they can receive the around-the-clock support they need while being a part of a welcoming community, our Residential Aged Care is the right choice.
Community Villages
If your loved one is looking for a way to relish their retirement and live life to the fullest, consider Community Village living. It’s the perfect choice for maintaining independence while enjoying a dynamic and supportive community.
Still Not Sure?
Use our helpful decision maker tool to point you in the right direction.
Residential Care & Home Services
For Residential Aged Care and Home Services, their care can be subsidised by the Australian Government through an aged care package. To access this, they must receive an ACAT Assessment, and how much government funding they get is mostly based on what they earn and what they own. You can read more about Aged Care Funding options at our resource here.
Community Villages
For our Community Villages, Warrigal has a sales process for the purchasing of the villa, townhouse, unit or apartment they are interested in, as well as an ongoing service payment to cover the maintenance and services offered while living in our Community Villages. Talk to our friendly Customer Relations Team about this service, or read more about it here.
If your loved one has decided to move to one of our supportive Residential Aged Care homes, or vibrant Community Villages, this means they will be moving from their home to one of our Warrigal locations.
Moving can be a daunting task at any stage of life, but often in our older years this will mean possibly packing and sorting through many years’ worth of cherished belongings. But don’t stress, they don’t have to part with all of it, and we encourage to them decorate their new place with us in a way that makes them feel at home – because it is their home!
By this stage, your loved one will be settling in to their new Warrigal home! Whether they’re with us for Residential Aged Care, or Community Village, our team goes above and beyond to make them feel comfortable, connected and supported.
Residential Aged Care
If you have any questions or concerns, you’ll have access to our on-site management team during business hours, and your loved one will have access to 24 hour support from our care staff. They can get involved in fun activities held daily with all meals provided, and you can enjoy peace of mind knowing that your loved one is being supported by our expert care staff.
Community Villages
It’s time to sit back and relax as your loved one enjoys their retirement. Our villages are friendly communities of like-minded people, where they can get involved with or organise as many (or as little) activities as they want. If you ever have questions or need assistance, feel free to get in touch with our Village Services Coordinator or Community Facilitator, who is there to help you and your loved one.
Resources
Guides
September 27, 2023
Embarking on the journey of understanding and choosing your aged care service can be overwhelming. The myriad of choices, coupled with the emotional aspects of such a decision, can…
Guides, Residential Aged Care
September 27, 2023
Moving into residential aged care is a big decision, and getting a handle on the associated costs is crucial. The Australian Government provides support, but there are still some f…
Guides
September 27, 2023
Navigating the world of residential aged care can feel overwhelming, but don’t worry – we’re here to help you make sense of it all. When it comes to aged care, you generally have…
Guides
September 27, 2023
Are you or a loved one considering home services as a way to maintain independence while receiving some needed support? You’ve come to the right place! Selecting the right home ser…
Guides
September 27, 2023
Understanding the costs, fees, and funding options in aged care can be a bit overwhelming, which is why we’ve created this guide to make things clearer and simpler for you.
Guides
September 27, 2023
Starting a conversation about home services with your loved ones may seem a bit challenging, especially if it’s new territory for you. But don’t worry, here are some tips on ho…
Articles
September 27, 2023
Making the choice to live in a community village is more than just about choosing a new place to live; it’s about selecting a new way of life. As you make this significant decision…
Guides
September 27, 2023
This is your time to savour the rewards of your hard work, unwind, and craft new memories. If you’re contemplating a community village as your next home, you’ve come to the right p…
Guides
September 27, 2023
Making the move into community village living can be exciting, but with any significant change comes a slew of considerations to keep in mind. The key to a smooth transition is pre…
FAQs
Read our Frequently Asked Questions below to find out more about the services we offer.
Warrigal offers Residential Aged Care (including Respite), Home Services (including Warrigal Social), and Community Villages. Each service is designed to cater for the individual needs of older people, and our friendly team is here to help you on your journey to accessing them.
A community village is a residential community designed for older adults (55+) who are able to live independently and care for themselves, however support is close by when needed. In these communities, being social and active is a focus, with a well-rounded healthy lifestyle on offer for all village residents.
Residential Aged Care is a long-term service option for older people who need ongoing 24-hour access to health professionals and personalised care. Usually this is an option for people who are no longer able to live independently and manage their day-to-day personal care at home.
Respite is also available as a part of Residential Aged Care, if you or your carer needs a short-term break.
Home Services are an option for those who are still able to live independently in their own homes, however need some assistance with day-to-day tasks around the house (such as cleaning, laundry, groceries, home maintenance), personal care (showering, wound care, medication prompting), transport, and community engagement.
Warrigal has 15 locations across New South Wales and the ACT, in the Illawarra, Southern Highlands, Queanbeyan and Canberra regions. For a full list of our locations, visit our page here.
When it comes to selecting services, it’s important to evaluate your loved one’s needs against their current capabilities. If you need help deciding, it could be helpful to discuss this with their doctor or loved ones regarding where they think you would benefit from with some extra help.
Once you have an idea what they need help with, contact our friendly Customer Relations team to discuss what services Warrigal can offer.
Depending on the service your loved ones are wanting to receive, they may need an ACAT Assessment. This is a complimentary assessment completed to assess their care needs, and makes recommendations for government-funded care and support (specifically Residential Care and Home Services).
For Community Villages, there is no requirement apart from their age (55+), their financial situation, and ability to purchase the property they are interested in.
Inspiring Stories
“We play Rummikub which I just love to do, but there’s also the option to do crafts, play cards… They just cater for everything”
Mary | Warrigal Social Customer
Enquire now
Joyce, 82 years | Warrigal Resident
Residential Aged Care 
Home Services 
Community Villages 
Other Services 
Moving here was the best thing that happened to me, I have a community here and they’re all friendly people.
Joyce, 82 years | Warrigal Resident